Lorenc Kodra

Lorenc Kodra

Lorenc Kodra

Senior IT Specialist

Providing expert IT solutions and administrative services to help businesses and individuals achieve their goals.

Profile

About Me

I offer ICT support and consulting services on hardware, software, and cutting-edge technologies to business employees in order to increase their worth and increase their productivity. The clients I work with are large and mid sized businesses in a variety of sectors.

My primary areas of competence are managing and supervising ICT operations, providing ICT support, consulting, business administration, and staff training. I work with a lot of love and pride. Working both solo and with others is something I genuinely appreciate. I have a natural ability to assist others in effectively achieving their objectives and increasing their productivity.

Personal Information

Email

lorencone@hotmail.com

Phone

0449781630

Address

Ahdintie 6 A, Helsinki, Finland

Languages

Finnish, Albanian, English, Italian

Driver's License

BCD

My Services

IT Support & Consulting

Comprehensive IT support including hardware/software troubleshooting, network setup, system administration, and technology consulting to optimize your business operations.

Public Service Guidance

Assistance with dealing with authorities (Kela, Migri, TE-toimisto, municipalities) including form filling, application processes, and understanding your rights and benefits.

Administrative Assistance

Professional help with official paperwork, document preparation, and navigating bureaucratic processes to save you time and reduce stress.

Social/Benefits Advisor

Guidance on benefits like Kela, healthcare, or housing assistance. Help understanding eligibility, application processes, and maximizing your entitlements.

Immigration Paperwork Assistance

Specialized help with visas, residence permits, and other immigration-related documentation to ensure smooth processes with Migri and other authorities.

Staff Training & Education

Customized training programs for your staff on IT systems, software applications, and digital tools to enhance workplace productivity and efficiency.

Professional Experience

Information Technology Specialist

08/2020 – Present
HCLTECH, Helsinki, Finland
  • Field Service / Desk-side support at Securitas Technologies Oy
  • Diagnose and resolve incidents and problems with equipment and software
  • Record all events/problems and their resolution in SNOW
  • Record users, pc, in Azure, Intune, Entra ID, admin 365
  • Queue Management – Work within established Service Level Agreements (SLA)
  • Install, configure and update authorized software or firmware

After-sale Technician

03/2020 – 08/2020
Power Oy, Helsinki, Finland
  • Train, motivate, and lead after sales teams to achieve set objectives and targets
  • Maintain contact with clients to obtain customer feedback regarding product/service quality
  • Assist clients in resolving issues and complaints concerning purchased products or services

IT Support Technician/Leader/Seller

06/2016 – 03/2019
Power Finland Oy, Espoo, Finland
  • Responsibility of Computer & Gaming department, training and coaching staff, leading sales in front line
  • Install/reinstall image, rebuild mobile phones
  • Install/reinstall/calibrate TV
  • Installation and Support of Network & Local Printers

IT Support Technician/Seller

09/2006 – 08/2015
Gigantti Oy, Helsinki, Finland
  • Setting up and installing new hardware and software systems
  • Diagnosing and troubleshooting computer issues
  • Identifying and resolving network, connectivity

Retail Shop Supervisor

01/2001 – 2003
Greggs, London, United Kingdom
  • Overseeing salespeople, cashiers, shelf stockers, and other employees
  • Managing finances and preparing an annual budget
  • Keeping records of expenditure, sales figures, and employee performance

Education

Associate Degree in Computer Networking

2021
Porvoo, Finland

Associate Degree in Information Technology

01/2005 – 12/2007
PSK-Aikuisopisto, Oulu, Finland

GCSE

1999 – 2001
North London College, London, United Kingdom

Subjects: English Language, English Literature, Mathematics, Science

Certificates

Driver's License

BCD

Microsoft Azure/Intune

Cloud Computing

AWS Cloud Quest

Cloud Practitioner

ITIL 4

IT Service Management

Skills

Technical Skills

Microsoft Azure Intune Entra ID Admin 365 VMware Networking Windows Servers Active Directory

Professional Skills

Customer Service Team Management Organization Communication Project Organization

Languages

Finnish Fluent
Albanian Native
English Fluent
Italian Intermediate

Contact Me

Get in Touch

Email

lorencone@hotmail.com

Phone

0449781630

Address

Ahdintie 6 A, Helsinki, Finland

Working Hours

Monday - Friday: 9:00 - 17:00

Book via Google Calendar

Pick a time directly from my calendar.